Last updated: October 27, 2026
At TB7, we want you to feel confident in your purchase. That's why every order is backed by our 30-Day Satisfaction Guarantee.
If you're not satisfied with your TB7 purchase, we're here to help.
1. OUR 30-DAY SATISFACTION GUARANTEE
We stand behind TB7.
If you're not satisfied with your purchase, you can request a refund within 30 days of receiving your order.
Our satisfaction guarantee also applies if you've opened your bottle and tried the product.
To request a refund, contact support@tb7men.com within 30 days of delivery and include your order number.
Our team will provide instructions for the next steps.
The satisfaction guarantee applies to your first purchase of TB7 and may be claimed once per customer. If your order contains multiple bottles, the guarantee covers one opened bottle. Any additional bottles must remain unopened and sealed to qualify for a refund under this guarantee.
2. RETURNS
If you wish to return an order, please contact us at support@tb7men.com before sending anything back.
Include:
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Your order number
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The email address used for your purchase
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A brief explanation of your return request
We will provide return instructions and, where applicable, the return address.
Please do not send products back without contacting us first.
3. REFUNDS
Once your refund request has been approved, your refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days, depending on your payment provider.
If a physical return is required, we may wait until the returned items have been received or you have provided proof of return before issuing the refund, where permitted by law.
4. RETURN SHIPPING COSTS
For returns made under our voluntary 30-Day Satisfaction Guarantee, customers are responsible for return shipping costs unless otherwise agreed.
If your order arrives damaged, defective or incorrect, we will cover reasonable return shipping costs where a return is necessary.
5. DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective or incorrect, please contact support@tb7men.com as soon as possible.
Include your order number and, if possible, photos of the issue.
We will work with you to arrange an appropriate replacement or refund at no additional cost.
6. YOUR LEGAL RIGHT OF WITHDRAWAL
If you are a consumer in the European Union, you generally have the legal right to withdraw from an online purchase within 14 days of receiving your order, without providing a reason.
To exercise this right, email support@tb7men.com with a clear statement that you wish to withdraw from your purchase.
You must then return the products within 14 days of notifying us.
Where the legal right of withdrawal applies, we will refund the payments received for the relevant products, including standard outbound delivery costs where required by law. We may withhold the refund until we receive the returned goods or you provide proof that they have been sent back.
Important: For health and hygiene reasons, the legal right of withdrawal may not apply to sealed products that are unsuitable for return once their seal has been broken.
This legal exception does not affect our separate 30-Day Satisfaction Guarantee, which allows eligible first-time customers to try TB7.
Nothing in this policy limits your statutory consumer rights.
7. CONTACT US
If you have any questions about returns, refunds or our satisfaction guarantee, please contact us.
TB7
Email: support@tb7men.com
Website: tb7men.com
We're here to help.